Refund policy

Exchanges are permitted within 14 days of purchase, solely for readily available items with verified production defects. Pre-ordered items are ineligible for exchange/returns. 

Eligibility for Returns and Exchanges

- The item must pass the returns quality check.This means that the dress must be returned in the exact condition as delivered, with no damages.

• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Exchanges are only processed once and with the current available stock/collection.

- Pre-order and custom items are ineligible for returns/exchange.

 

Exchange Process
We only replace items where a production error has occurred on our part. Please confirm your size before placing an order.

If you need to make an exchange, send us an email at kaykaybrand@yahoo.com.

Once your return is received and inspected, you will be notified of the approval or rejection of your exchange.

If approved, then your exchange will be processed, and a new item will be delivered, within a certain amount of days. Note that customers are liable for return shipping charges.